Privacy Policy

At Six6s, we really care about keeping your personal information safe. It’s really vital for us to be open about things. We’d like you to grasp what data we require and how we put it to use. This policy explains how we handle your information.

Data Management and Your Privacy Contact

Six6s, along with our subsidiaries and partners, takes care of the personal information we collect. If you have questions about your data, feel free to reach out to our Data Protection Officer at info@six6s.com.

What Personal Information We Gather

To ensure our service runs smoothly and meets legal standards, we have to gather certain personal details about you. This list goes over the information we collect and the reasons for gathering it.

• Full Name and Username: We need this to sign up and look after your personal account;
• Contact Details: Your email and phone number help us send you key updates and confirm your account;
• Home and Billing Address: We need this to verify your location for legal reasons and to check payment details;
• Official Documents: Your ID and proof of residence are essential for identity verification and to combat fraud;
• Payment Information: We require your credit card info or other financial details to handle your deposits and withdrawals;
• Record of Transactions: We keep track of your financial activities for your own records and our accounting needs;
• Site Use Data: Knowing how you navigate the website helps us enhance our service and tailor your time spent here.

Anonymous Usage Data We Collect

We collect various technical details about your visit. This info won’t disclose who you are. We only use it to figure out how our site operates and to improve it for you.

• Your device’s IP address: This number helps us pinpoint the general area of our users, which supports our efforts in making the service better;
• Access timestamp: We log the exact time and date of your visit to study busy hours and patterns in the Six6s site usage;
• Pages you view: This reveals which sections of our site are the favorites or where users might struggle, helping us refine our content;
• Language preference: Your browser’s language setting shows us which languages are popular among users, allowing us to improve language support;
• Web browser details: Knowing if you’re using Chrome, Firefox, or another browser helps us ensure our site functions smoothly on all platforms.

Recording of Phone Conversations

We keep a record of calls made to and from our Customer Support. This is about helping our team grow and keeping the environment safe. These voice files stick around for 90 days before we get rid of them for good. Only a few authorized individuals, such as quality coaches and security personnel, are able to listen to the calls. You can request a copy of your call. Feel free to request that it be deleted.

Community Connections and Your Privacy

When you take part in our community features such as chats or forums, we collect a bit of information. Here’s a look at what this all means and how much control you have over your personal information.

• Public and Private Chats: We keep track of your conversations, both in direct messages and public discussions, to assist with moderation and support queries;
• User Connections: We store your friends list and any blocked users, which helps the system manage your social interactions properly;
• Moderation Purposes: The collected messages are used only to enforce community guidelines and maintain a safe environment for everyone;
• Profile Visibility: You can change your privacy settings to decide who sees your activity or adjust your online status whenever you like;
• Interaction Management: You can block any user to halt all communication and take them out of your contacts.

How We Use Cookies on Our Website

Our site uses tiny data files known as cookies to work properly. We use essential cookies to make sure the website runs smoothly. Analytical cookies allow us to grasp how the site is being used. You can manage these files using your browser settings or the preferences tool on our site. For the full details, check out our Cookie Policy.

How We Manage Your Information and Why

We gather your personal information for particular purposes. Below is a straightforward overview of how we handle your information, why we do what we do, and the legal grounds we use for each step.

• Essential Services. To provide the products you want and manage your account, this is needed to keep our agreement with you;
• Legal Compliance. To adhere to applicable laws and regulations, like anti-fraud measures, this is a legal obligation for us;
• Service Improvement. To look into how our website operates and improve it for users, we do this based on our interest in making our service better;
• Marketing Communications. To share promotional content and exclusive deals, but only after you’ve given us clear permission, this entirely depends on your agreement.

Your Rights Regarding Your Data

We think you deserve to be in charge of your personal information. This part goes over your rights according to data protection laws and shows you how to request information about the data we keep.

• Fix Your Information If any of the information we have about you is wrong, you can request a correction. For any adjustments you can’t handle in the My Account section, just drop us an email at info@six6s.com;
• Access Your Data You can request a copy of the personal information we have on file for you. Contact us via live chat or email with a proper identity verification, and we’ll get back to you within 30 days;
• Delete Your Data You can ask us to remove your personal information. This right applies in specific cases, like when we don’t need the data anymore;
• Move Your Data You can obtain your data in a format that machines can read, making it easier to switch to another service. To get this sorted, please send us a proper request through our support channels;
• Object to Processing You can definitely raise concerns about how we manage your data, especially when it comes to direct marketing. Get in touch with our support team if you want to file a complaint.

Who We Share Your Data With and Why

We manage your personal information thoughtfully. Disclosure to outside parties happens only in certain situations. Below, we explain the kinds of third parties we work with and why we might need to share your information.

• Legal and Regulatory Bodies We’re required to share your information with law enforcement or government entities if there’s a legitimate legal request, like a court order or a subpoena;
• Terms of Service Enforcement If there’s a breach of our user agreement, we may disclose information to our legal team or dispute resolution services to safeguard our rights and interests;
• Essential Service Partners To keep our site running smoothly, we collaborate with third-party companies for payment processing and technical support.

We just provide the info they need to do their job:

• Fraud Detection Services Your information could be checked against security partners to spot and prevent harmful activities or financial scams on your account;
• Anonymized Research For research on preventing gambling-related harm, we might share completely anonymized and grouped data with trusted research organizations. This information can’t pinpoint your identity;
• If You Give Us Clear Consent In situations such as certain marketing deals with partners, we’ll check in with you and seek your permission before sharing any of your personal information.

Your Data’s Global Location

Your personal information might move past the borders of your home country. This can sometimes refer to a place that’s outside the European Economic Area. For instance, information might be sent to service providers in the U.S. or Canada. To ensure your information stays protected, we rely on legal measures. These consist of Standard Contractual Clauses.

If you want to know more about these transfers, just reach out to our support team.

Your Account Protection

Your information is well-guarded thanks to Transport Layer Security (TLS) during all data transfers. We rely on the AES-256 encryption standard to protect stored data. If there’s a security breach, we’ll let you know through email. If you see anything strange going on with your account, don’t hesitate to reach out to our support team right away.

Data Storage Timelines

Your personal information is kept for certain periods. The timeframes rely on the kind of data we’re dealing with and our legal responsibilities. Here’s a look at how we handle data storage:

• Account Information: We keep your main account details for 7 years after you decide to close it, to follow financial regulations;
• Transaction Details: We store financial records and transaction histories for 5 years for audit and tax needs;
• Support Communications: Records from our support team, like emails or chats, are held for 1 year to help us improve our assistance;
• Secure Deletion: Once these timeframes are up, your information undergoes a secure process for final removal from our servers and backups.

Your Guide to Third-Party Links

This website has links to outside pages that we don’t manage. When you click these links, it’s good to know what’s going on. Here’s what you need to keep in mind.

• Spot External Links: These links will direct you away from our site to another one, like an analytics partner or a social network;
• Our Limited Role: We don’t oversee or control these external sites. They operate with their own specific guidelines and privacy policies;
• Protect Your Data: Their privacy policy oversees any information you provide to them.

Make sure to read their terms before you share any personal information.

How We Use Website Statistics

We gather information on how people use the site through Google Analytics. This way, we can make our services better for you. Google could make use of this information to tailor ads just for you. If you’d like to stop this collection, just grab the Google Analytics Opt-out Browser Add-on.

Changes to Our Privacy Policy and What You Can Do

We update this privacy statement occasionally. We’ll give you a heads-up about important updates through email or a notice on the website. Important changes involve the way your data gets handled. If you disagree with the updated terms, we might need to restrict your services.